Shipping policy

If you receive a faulty, incorrect, or unfit for purpose product, please do not dispose of the product. If the product is disposed of, Skin Candy Group Ltd will not be able to refund or replace the product.

Please contact our Customer Service team immediately for guidance on the next steps. Our team will assess the situation and advise you if a product fails during treatment.

We are unable to accept returns unless the product is deemed:

Faulty
Incorrect
Not fit for purpose

Once products have left our supply chain, we are unable to verify that they have been stored or handled according to the manufacturer’s recommendations. In the interest of patient safety, returned products cannot be resold and will be safely disposed of.

We do not accept returns or issue refunds for products that cause side effects commonly associated with injectable treatments or products that do not produce the expected result. These outcomes are not considered product faults.

Shipping

Customers are responsible for paying their own shipping costs when returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the refund amount.

Contact Us

If you have any questions about how to return your item, please contact our Customer Service team.

Phone: 01925 967131
Email: sales@skincandy.uk

Returns Address

Skin Candy Group Ltd
32 Norris Street
Warrington
WA2 7RL